Refund policy

Return and Refund Policy

Last Updated: October 11, 2026

At Navelle, customer satisfaction is important to us. We want you to be happy with your purchase and have a positive shopping experience. Please review our return and refund policy below before placing an order.

1. Return Eligibility

We accept return requests within 30 days of delivery, provided the following conditions are met:

The item is unused, unworn, and in its original condition.
The jewelry is returned in its original packaging, where applicable.
Proof of purchase or an order confirmation is provided.

For hygiene and quality-control reasons, certain items may not be eligible for return if they have been worn, damaged after delivery, or altered by the customer, except where applicable law requires otherwise.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at @westonf734@gmail.com

Please include your order number, a description of the issue, and clear photographs of the item and its packaging when possible.

Once we review your request, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or return, depending on the circumstances and applicable law.

3. Refund Policy

Refunds may be issued for eligible returned items once the return has been approved and the item has been received and inspected, where a return is required.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after refund approval for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Original shipping fees are generally non-refundable unless the refund is required by law or the return is due to an error on our part.

4. Return Shipping Costs

Unless an item arrives damaged, defective, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

We recommend using a shipping service that provides tracking, as we cannot guarantee that a returned item will reach us without tracking.

Please contact our customer support team before returning any item to receive the correct return instructions and return address.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

Because our store works with third-party suppliers and fulfillment partners, orders may begin processing shortly after checkout. Once an order has been processed, shipped, or dispatched by our supplier, cancellation may no longer be possible.

If cancellation is no longer available, you may submit a return request in accordance with this policy, subject to applicable law.

6. Shipping Delays and Lost Packages

We work with third-party suppliers and shipping carriers to deliver orders as efficiently as possible. Delivery estimates are provided for guidance and are not guaranteed.

Shipping delays caused by carriers, customs, weather, operational disruptions, or other circumstances outside our reasonable control may occur. We cannot guarantee a specific delivery date or prevent every delay.

However, if your order has not arrived within the expected delivery window, please contact us so we can help investigate the shipment.

If a package is confirmed lost, or an order is not delivered, we will work with you to determine an appropriate resolution in accordance with our policies and applicable law.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

7. Exchanges

If you would like to exchange an item for a different product, please contact our customer support team.

Exchanges are subject to product availability and approval. If an exchange is unavailable, we may offer an eligible return and refund instead.

8. Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

Jewelry that has been worn, damaged, or altered by the customer.
Items damaged through improper care or handling after delivery.
Items returned without prior authorization, where authorization is reasonably required for processing.
Gift cards or other non-returnable products where permitted by law.

Defective, incorrectly supplied, or otherwise legally returnable items will be handled in accordance with applicable law.

9. How to Request a Return or Refund

To begin a return or refund request, contact us using the details below:

Email: westonf734@gmail.com

Subject Line: Return or Refund Request — Order #

Please include your order number, the item you wish to return, and the reason for your request.

Our team will review your request and provide the next steps. Please do not send items to an address that has not been provided or confirmed by our customer support team.

10. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will become effective when the revised policy is posted on our website.

Any updates will not eliminate consumer rights that apply to purchases made before the changes.