Terms of Service

Last Updated: October 11, 2026

1. Overview

Welcome to Navelle. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Navelle. We operate this online store and website, including all related information, content, products, and services, to provide customers with a convenient shopping experience.

By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service and any additional policies referenced on this page. If you do not agree to these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally permitted to enter into a binding agreement in your jurisdiction. You agree not to use our products or website for any unlawful purpose or to violate any applicable laws or regulations.

We reserve the right to refuse service, restrict access, or cancel orders when reasonably necessary to protect our business, customers, or website from fraud, abuse, or unlawful activity, subject to applicable law.

3. Products and Product Descriptions

We make every reasonable effort to display our jewelry products, descriptions, colors, and details as accurately as possible. However, actual product appearance may vary slightly due to screen settings, lighting, photography, or manufacturing variations.

Product descriptions, materials, dimensions, and other specifications are provided to help customers make informed purchasing decisions. Please review all product details carefully before placing an order.

We reserve the right to update product descriptions, discontinue products, or modify product offerings at any time, subject to applicable law.

4. Pricing and Payments

All prices are displayed in the currency indicated on our website unless otherwise stated. Prices, promotions, and product availability may change without prior notice, except where prohibited by law.

By submitting an order, you agree to provide accurate billing, payment, and contact information. You authorize us and our payment processors to charge the applicable amount for your purchase, including any disclosed shipping charges and applicable taxes.

We reserve the right to correct pricing errors and cancel or refuse orders affected by obvious errors, subject to applicable law. If payment has already been collected for a canceled order, a refund will be issued as required by law.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted or shipped.

We reserve the right to cancel or refuse an order for legitimate reasons, including suspected fraudulent activity, payment authorization issues, inventory shortages, or inaccurate product pricing. If an order is canceled after payment has been collected, we will arrange any required refund.

Customers are responsible for reviewing their order details before completing checkout.

6. Shipping and Delivery

Shipping methods, estimated delivery times, processing times, and applicable shipping charges are displayed at checkout or explained in our Shipping Policy.

All delivery dates are estimates and are not guaranteed unless explicitly stated otherwise. Delays may occur because of carrier disruptions, weather conditions, holidays, customs processing, or other circumstances beyond our reasonable control.

We are not responsible for carrier delays alone and do not automatically provide refunds, discounts, or compensation solely because an order arrives later than its estimated delivery date. However, this does not limit any rights or remedies customers may have under applicable law.

If an order appears lost, has not received tracking updates for an extended period, or presents another delivery concern, please contact our customer support team for assistance.

For additional information, please review our Shipping Policy.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Return and Refund Policy, which should be reviewed before placing an order.

Any applicable return eligibility requirements, time limits, product condition requirements, and refund procedures will be explained in that policy.

Nothing in these Terms of Service excludes or limits any consumer rights that cannot legally be excluded or limited.

8. Promotions and Discount Codes

Promotional offers, discount codes, and sales may be subject to additional terms, including expiration dates, product exclusions, and minimum purchase requirements.

Unless otherwise stated, promotions cannot be combined with other offers or redeemed for cash. We reserve the right to modify or discontinue promotional offers, subject to applicable law and any specific terms already applicable to a purchase.

9. Intellectual Property

You may not reproduce, distribute, modify, publish, or commercially use our website content without prior written permission, except where permitted by law.

Unauthorized use of our intellectual property may result in appropriate legal action.

10. User Submissions and Reviews

If you submit reviews, feedback, photographs, or other content to us, you confirm that you have the right to share that content and that it does not violate another person's rights or applicable law.

By submitting content, you grant us permission to use, reproduce, display, and share that content in connection with our business and marketing, subject to applicable law and any additional consent requirements.

We reserve the right to remove content that we reasonably consider unlawful, fraudulent, abusive, misleading, or otherwise inappropriate.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, and Shopify's e-commerce platform.

We do not control all third-party websites or services and are not responsible for their independent content, policies, or practices. Your use of third-party services may be subject to their own terms and privacy policies.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Navelle will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or the purchase or use of our products.

We do not guarantee that our website will always operate without interruption, errors, or technical issues.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights and remedies.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Navelle and its applicable representatives from claims, liabilities, and reasonable expenses arising from your unlawful use of our website, your violation of these Terms of Service, or your infringement of another person's rights.

This provision does not apply to the extent a claim results from our own conduct for which we cannot legally exclude responsibility.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that your information may be processed as necessary to provide services, fulfill orders, process payments, and communicate with you, subject to applicable privacy laws and our published policies.

Please review our Privacy Policy for further information about how personal information is collected, used, and protected.

15. Changes to These Terms

We reserve the right to update or revise these Terms of Service from time to time. Changes will become effective when posted on this page unless a different effective date is specified or applicable law requires otherwise.

Your continued use of our website after updated terms are posted constitutes acceptance of the revised terms to the extent permitted by law.

16. Governing Law

These Terms of Service are governed by the applicable laws of the jurisdiction in which our business operates, without overriding any mandatory consumer protection laws that apply to customers in other jurisdictions.

Any disputes will be handled by the appropriate courts or dispute-resolution bodies in accordance with applicable.