Shipping Policy

Order Processing

All orders are processed within 1–3 business days after purchase, excluding weekends and holidays. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Estimated delivery times are provided at checkout and are intended as a general guideline, not a guaranteed delivery date. Delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, and other circumstances beyond our control.

Shipping Delays

While we make every effort to ensure your order arrives within the estimated delivery window, delays may occasionally occur due to circumstances beyond our control. Our brand cannot guarantee exact delivery dates and is not responsible for delays caused by shipping carriers or other external factors.

If your order does not arrive within the estimated delivery timeframe, please allow additional time for delivery, as packages may still be in transit. We cannot guarantee expedited delivery, reimbursements, or compensation solely because an order arrives later than estimated.

However, if your tracking information indicates that your package is lost, or if you have concerns about its delivery status, please contact our customer support team so we can review the situation and assist where possible.

Tracking Your Order

Once your order has shipped, you can use the tracking information provided in your shipping confirmation email to monitor its progress. Please allow time for tracking information to update after your package has been dispatched.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed.

Lost or Missing Packages

If your package is marked as delivered but you have not received it, please check your mailbox, delivery area, and with household members or neighbors before contacting us. We will do our best to help investigate the issue, where possible.

Contact Us

If you have any questions about your order or shipping status, please contact our customer support team. We appreciate your patience and understanding and thank you for shopping with us!